Privacy Policy for Karinas Cleaning Service LLC
Karinas Cleaning Service LLC ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, whether through our website, phone, or in person, in compliance with applicable privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our residential and commercial cleaning services.
- Personal Identification Information: This includes your name, email address, phone number, and physical address when you request a quote, schedule a service, or contact us directly.
- Service-Related Information: Details about the type of cleaning service you require (e.g., residential, commercial, deep clean, move-in/out), property specifics, service preferences, and scheduling information.
- Payment Information: When you make payments for our services, we may collect billing addresses and payment details. Please note that we typically use third-party payment processors, and we do not store sensitive payment card information on our servers.
- Website Usage Data: When you visit karinascleaningservicefl.com, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is collected via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To schedule, perform, and manage your cleaning appointments, including routine housekeeping, deep cleans, and janitorial services.
- To Communicate with You: To respond to your inquiries, provide quotes, send service confirmations, updates, and invoices, and inform you about promotions or changes to our services.
- For Payment Processing: To process payments for the services rendered.
- To Improve Our Services: To understand how our clients use our services, gather feedback, and enhance the quality and tailoring of our cleaning solutions.
- For Marketing and Promotions: To send you relevant offers, newsletters, or information about new services that may interest you, only with your consent where required by law.
- For Legal and Business Operations: To comply with legal obligations, enforce our terms and conditions, and protect our rights and property.
3. How We Disclose Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software, email services, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required to do so by local, state, or federal law, in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We employ administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:
- Access: The right to request access to the personal data we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete data.
- Erasure: The right to request the deletion of your personal data under certain circumstances.
- Objection: The right to object to the processing of your personal data for certain purposes.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
6. Third-Party Links
Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our records.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Karinas Cleaning Service LLC
14985 SW 48 Ter, Unit F
Miami, FL 33185